Refund & Cancellation Policy

AZ Window Services

Refund & Cancellation Policy

Name: AZ Window Services
Brand: AZ Window Services
Rating: 5 (1532 reviews)

Last Updated: January 2026

This policy governs cancellations, deposits, refunds, and service changes.

Deposits

All deposits for window tinting, Smart Tint, custom films, or specialty materials are non-refundable once materials are ordered or installation time is reserved.

Cancellations

Cancellations or reschedules made within 48 hours of the appointment may result in:

Loss of deposit
Cancellation fee
Or both

This is due to crew scheduling, material allocation, and lost opportunity.

Weather & Company Delays

If AZ Window Services must reschedule due to weather or operational issues, your deposit will be applied to the new date or refunded if rescheduling is not possible.

Completed Work

Once work has been performed, no refunds are issued for completed services.

If there is a concern about workmanship, we will inspect and correct any verified issues.

Manufacturer Products

Refunds or replacements for film, Smart Tint, or glass products are governed by the manufacturer’s warranty — not by AZ Window Services.

Chargebacks

Clients agree to contact AZ Window Services directly to resolve any billing issues before filing chargebacks. Unauthorized chargebacks may result in collections and legal action.

Nathaniel Gilkes

Dynamic and results-driven leader with 18+ years of operations management, business development, and customer-centric leadership. I specialize in building inclusive, high-performing teams where people want to belong, grow, and succeed. My leadership style is flexible and adaptable, allowing me to engage effectively across all levels—from frontline teams to executive boardrooms, sales to operations, and technical experts to general managers.

What drives me most? Leading exceptional teams, fostering innovation, and mentoring the next generation of leaders. I thrive in environments that challenge me to implement long-term solutions, scale operations, and drive strategic growth.

Key Expertise & Accomplishments:

10+ years in Vice President & Director-level operations leadership
Mergers & Acquisitions due diligence & seamless implementation
Business development & strategic negotiations for organic and external growth
Consistently exceeds budget goals & KPI targets
Full P&L ownership for $100MM+ in revenue, $35MM in EBITDA
Proven success in startups & large-scale customer implementations
Passionate mentor & people leader, building high-performing cultures

When I’m not leading in the boardroom, you’ll find me leading in the fitness studio as a Les Mills instructor, inspiring others to fall in love with fitness. It’s not just about working out—it’s about empowering people to be their best selves.

Maxwell Risi

Maxwell Risi is the owner and founder of AZ Window services, a small family-owned company in the Phoenix valley.

With a passion for delivering top-notch services and a commitment to customer satisfaction, I founded AZ Window Services with the vision of enhancing both the aesthetic appeal and functionality of residential and commercial properties through expert window solutions.

With over 5 years of experience in the industry, I bring a wealth of knowledge and expertise to every project. Having honed my skills through years of hands-on experience, I understand the nuances of window tinting and cleaning, ensuring that each job is completed to the highest standards.

At AZ Window Services, our mission is simple: to exceed our clients’ expectations with every service we provide. We believe in transparency, professionalism, and integrity, and strive to build lasting relationships with our customers based on trust and reliability. Thank you for choosing AZ Window Services for all your window needs. We look forward to serving you!

ROC #359157

480-418-0647

(480) 418-0647

ROC #359157